Urgent Treatment Centre

We are part of the team that provides GP services, at the Urgent treatment centre (UTC) at Arrowe Park Hospital, Wirral. Our GPs offer urgent appointments 12 hours a day, Monday to Friday. The patient always comes first, and as outlined in the NHS Long Term Plan (LTP), the NHS’ aim is to ensure patients get the care they need, fast, and to relieve pressure on A&E departments.

Appointments can be booked through 111 or through your GP practice – for urgent medical needs that aren’t life threatening. The UTC is equipped to diagnose and deal with many of the most common ailments people attend A&E for, and was designed to ease the pressure on hospitals, leaving other parts of the system free to treat the most serious cases.

Our team of GPs at the UTC work alongside other parts of the health system including GP practices, community pharmacists, ambulance and other community-based services to provide a locally accessible and convenient alternative to A&E for patients who do not need to attend hospital. We go into more detail about why UTCs are so important here.

How do we do it?

To manage this service, we utilise our StaffBox software to allow the service to organise and streamline their rostering.

From July 2022 – Jun 2023, we have provided 5,670 UTC GP hours, and from Dec 2022 – Jun 23, 1,619 Advanced Nurse Practitioner hours.